The return or exchange of a purchased item must be made
within 14 days from date of purchase.
The customer must present the original receipt or invoice
upon making the return or exchange.
The product(s) and packaging must be unused and in its
original condition as purchase.
Any gift / premium items received shall be return upon
returning the purchased item. If not , The customer need to pay for
the value of the gift/premium items.
Refunds shall be issued in the same payment method as the
original payments.
For the exchange items, The price must be equivalent or
higher only and the customer shall pay for the difference of the
price.
For the return items, any reward points earn on original
purchase will be deducted,
The company shall not be responsible for any damages
incurred on the products if customer do not used installation
service from homepro.
Non- refundable or Exchange items are as following
Light bulb or fuse
Batteries
Plants
Goods with made-to measure items or any products that has
been modified/assembled/washed/altered.
Tiles Mosaic
Electrical Appliances
Television, Audio, Camera, VDO Camera
Telephone – Mobile phone
Display items. , Clearance stock
Customized paints colors
Installed or used items
Service fees/ Vouchers
For delivery items Home pro shall arrange the delivery of
the items to the customer within 30 days for normal products and 15
days for electrical products. In the event any request for delivery
beyond the time frame stated above, Home pro reserve the right to
impose goods storing fees of RM20.00 per unit per day.
Home pro reserves the right to eliminate, add or amend the
above terms and conditions at any time without any prior notice.
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